Managed IT
$175 / user / month
$75 / server / month
Windows & Linux patching, 24/7 monitoring, remote administration, business-hours helpdesk, monthly health reports. Setup $250/user · $300/server. Critical within 4 business hours.
Managed IT · MSSP
A local MSSP. Not an offshore helpdesk.
Proactive IT and security for businesses in East Tennessee and Western North Carolina. You get monitoring, patching, backups, and a person who can drive to the office when remote is not enough.
Talk about a packageWhy companies switch to a local MSSP
National providers are fine until you need someone who knows the building, the line-of-business app, and the person who still has the only copy of the QuickBooks file. We design support for 10–150 person companies that want a named engineer and a security stack that is not theater.
- Business desktop, server, and Microsoft 365 support
- Endpoint protection and patching
- Server, network, and uptime monitoring
- Backup design and restore tests
- Firewalls and wireless (see networks — Ubiquiti, SonicWall, Aruba)
- Vulnerability scanning and log review on the higher tiers
- Onsite in Johnson City, Kingsport, Bristol, Greeneville, and Asheville
Published packages
Local engineers, onsite when remote is not enough. Setup is billed once; monthly rates are per user or per server.
MSSP
$325 / user / month
$125 / server / month
Everything in Managed IT plus log aggregation, intrusion detection, internal vulnerability scans, endpoint security management, executive reporting, and an onsite security appliance. Setup $300/user · $400/server.
Project / emergency
$100 / hour business hours
$150 / hour after-hours
Upgrades, migrations, and work outside the plan. Onsite dispatch: 2-hour minimum.
How this sits next to vCISO
Managed IT keeps the lights on. A vCISO owns the risk conversation with ownership and counsel. Many clients run both. If you are coming out of an incident, we stabilize first, then put you on the right monthly package.
After an incident
Start with incident response. Do not buy a monthly package on a burning platform.
Already stable
Start with managed IT, then add vCISO if you have insurers, boards, or customers asking harder questions.
Defense work
If you touch CUI or a SPRS score, see CMMC readiness.